Terms & Conditions
We want you to be happy with your purchase!
Email us at firstname.lastname@example.org with any questions or concerns.
We offer free shipping for your first utake bicycle rack because we are confident you will love it!
To make this possible, we ask that you pay for return shipping.
We believe this is fair and allows us to support the US labor force.
Please factor this into your consideration while evaluating the fairness of our return policy.
We strive to minimize waste and will attempt to resale racks as reconditioned products.
We work hard to make this work for everyone!
See About Us for more information about how we support the US labor force.
CONDITIONS OF RETURN POLICY
To receive a full refund…
Forward the email invoice we sent you confirming your order to: email@example.com
With the subject line reading: “Request for RMA”
We will send you an RMA number with our return address.
Return all components in the original box.
Return racks in original condition.
Ship returns via UPS, FedEx, or USPS with a tracking number receipt.
Send a picture of your tracking number receipt to firstname.lastname@example.org within 30 days of your purchase.
We reserve the right to make partial refunds when these conditions are not met.
LOST OR DAMAGED SHIPMENTS
Report any lost or damaged parcels to email@example.com and we will work to resolve the issue.
If you live in an area that does not have secure package delivery please help us ensure its safe delivery by selecting the “signature required” delivery option.
If your package arrives damaged please take pictures so we can work with the carrier to verify the condition of the package upon delivery.
OUR QUALITY CONTROL
We ask that any imperfections be excused as they are unavoidable in this type of product.
Please understand that each rack is fabricated and coated by hand.
Our packaging is designed to reduce waste and minimize the use of protective plastics.
Excuse any small blemishes that result from these decisions.
We take quality control seriously!
LIABILITY AND USER RESPONSIBILITIES
You assume the following risks when using this bicycle rack:
- RISK OF DAMAGE TO YOUR BICYCLE including risk of damage to your bicycle’s finish or damage to your frame or components;
- Risk of damage to your car.
- Risk of theft; and
- Compliance with all traffic and/or transportation laws and regulations.
USE THE PROTECTIVE FILM INCLUDED WITH YOUR RACK TO HELP PROTECT YOUR BICYCLE’S FINISH. THIS IS A FRAME CONTACTING BICYCLE RACK BY DESIGN. IT WILL CAUSE WEAR AND TEAR TO YOUR BICYCLE FINISH OVER TIME. WE BELIEVE THIS IS AN ACCEPTABLE TRADEOFF FOR THE BENEFITS GAINED BY THIS DESIGN. PLEASE USE YOUR OWN JUDGEMENT PRIOR TO USING THIS RACK.
Privacy & Cookies
California Proposition 65
We are doing everything we can do to produce a safe product here in the US.
It is our mission to source parts, materials and coatings that are harmless to the touch and safe for our customers to handle.
California Proposition 65 requires us to warn our customers in the event that our product contains any chemicals or substances that could cause cancer, birth defects, or other reproductive harm.
The state lists approximately 900 chemicals and substances that exist in everyday products sold around the world.
While we are doing our best to source safe materials for our bicycle racks, there is no way we can be sure that one of our suppliers or contract manufactures has not used one or more of these chemicals or substances in the production or handling of our parts.
We are including the California Proposition 65 warning here — out of an abundance of caution — to insure that we are protected against liability in the event that it is found that the parts and materials we source or use in the production of our bicycle racks might contain one of these many chemicals or substances.
Thank you for understanding. We care as much as you do because we use our own product!